ASPIRATION STATEMENTS FOR THE AIRPORT AUTHORITY

VISION:

To be recognized as a "world class" aviation center.

MISSION:

To be an aviation leader that goes above and beyond the expectations of our customers and the citizens of the Mid-South.

TEN ACTION PRINCIPLES TO ACHIEVE THE MISSION:

1. Maintain a culture of integrity.

2. Maintain an environment of continuous improvement.

3. Continue to be recognized as an industry leader in business diversity development.

4. Maintain a culture of collaborative relationships with airlines, tenants, government agencies, and other airport stakeholders.

5. Act on all opportunities to expand our role as the "economic engine" of the Mid-South.

6. Actively promote and market Memphis for domestic and international air service.

7. Maintain our position for leading edge technologies to remain the "World's Largest Air Cargo Airport" and the "Nation's Hassle-Free Passenger-Hub Airport."

8. Maintain prudent financial management policies that ensure the efficient and timely development of our airport system.

9. Foster a positive, innovative, and safe working environment.

10. Focus on and be recognized for exceptional customer service.